Get in Touch
Have a question, found a bug, or just want to say hi? We’re here to help and usually respond within 24 hours.
Frequently Asked Questions
Is Shh free to use?
Yes! You can create a free account and start chatting right away. Free users get access to all characters with limited messaging. Premium unlocks priority responses, advanced memory, and more.
How do I reset my password?
You can reset your password from the sign-in screen by clicking "Forgot password?" — we'll email you a one-hour reset link. Or contact us at [email protected].
Are my conversations private?
Absolutely. Your conversations are private and encrypted. We do not share, sell, or use your chat content for advertising. Only you can see your messages. Read our Privacy Policy for full details.
How does the AI memory system work?
Our characters use an advanced memory system that tracks key facts from your conversations — things like your name, preferences, and past interactions. Your AI companion will remember you across sessions and build a deeper relationship over time.
Can I cancel my Premium subscription?
Yes, you can cancel anytime from your account settings. Your Premium access stays active until the end of the current billing period. No questions asked, no cancellation fees.
How do I report a bug or issue?
You can use the contact form (select "Bug Report" as the subject), email us directly at [email protected], or reach out on Discord (if configured). Please include as much detail as possible — screenshots help!
What AI model powers the characters?
Our characters are powered by a custom fine-tuned large language model specifically optimized for immersive, personality-rich conversations. Each character has a unique persona, backstory, and personality traits that shape how they interact with you.
How do I delete my account and data?
You can request account deletion from your account settings, or by emailing [email protected]. We'll permanently delete all your personal data, conversations, and account information within 30 days.